CyperOcean Return & Refund Policy

CyperOcean After-Sales Policy

This policy applies to product returns, refunds, and order processing for items purchased through official CyperOcean channels and authorized distributors.

I.Order Cancellation

Order Status	Processing Method
Not Shipped	Cancellation requests can be submitted for a full refund.
Shipped	Shipped orders cannot be intercepted. Customers may apply for a return after receiving the package or refuse the package upon delivery (subject to return policy).

II. Receiving Exception Handling

If you discover any issues upon delivery, please contact CyperOcean Support within 48 hours with the following documentation:

Exception Type	Required Documentation	Resolution
Product Damaged	Clear photos/videos of outer packaging and product damage.	Replacement or full refund.
Wrong Product	Photos of the received product and the shipping label.	Correct product reshipment or refund.
Missing Items	Photos of all items received and the packing slip.	Immediate reshipment of missing items.
Lost in Transit	—	Tracking investigation or reshipment.

III. Return Policy

1. 30-Day Risk-Free Returns

Within 30 days of delivery, you may apply for a return if the product meets these conditions:

Condition: Unused, uninstalled, and in original condition (no scratches).
Completeness: Includes all original accessories, manuals, and packaging.
Proof: Valid purchase confirmation required.
Fees: Return shipping costs are borne by the customer.

2. Returns Beyond 30 Days (Non-Quality Issues)

For personal-reason returns requested after 30 days, depreciation fees and restocking fees will be deducted from the total refund based on the duration of ownership.

3. Quality-Related Issues

Please refer to the CyperOcean Warranty Policy. Confirmed quality defects within the warranty period are eligible for free replacement or refund.

4. Important Notes:

Please retain original packaging for at least 30 days.
Before shipping, take photos of the package, the label, and the recorded weight to prevent transit disputes.

IV. Refund Policy

Process: Once authorized, ship the item to our designated warehouse. Refunds are processed within 3-5 business days after inspection. (Please notify us proactively once tracking shows "Delivered").
Method: Refunds are issued to the original payment method (PayPal/Credit Card).
Inquiry: If a refund is not visible after 7 business days, please check with your bank or contact CyperOcean support.

V. After-Sales Policy Summary

Scenario	Resolution	Shipping Responsibility	Notes
Quality issue (within 6 months)	Free replacement/refund	WattCycle covers shipping costs	Requires quality defect confirmation, valid proof of purchase, within warranty period
Quality issue (after 6 months, within warranty)	Free replacement	WattCycle covers shipping costs	Requires quality defect confirmation, valid proof of purchase, within warranty period
Personal reason (return within 30 days)	Return for refund	Customer bears return shipping	Packaging intact, product in good condition. Warehouse restocking fees will be charged.
Personal reason (return after 30 days)	Return for refund	Customer bears two-way shipping	Warehouse restocking fees and depreciation fees will be charged.
Wrong item shipped / Missing item / Transit damage	Free replacement	WattCycle covers shipping costs	/
Order cancellation (before shipment)	Refund	No shipping charges incurred	/
Beyond 6 months (non-quality issues)	Returns not accepted	/	/

VI. Return Procedure

Contact: Email service@cyperocean.com with your order number and reason.
Authorization: Once approved, you will receive a Return Authorization and the correct warehouse address.
Pack: Use original packaging to ensure safe transit.
Ship: Provide the tracking number to our support team.
Refund: Processed upon successful warehouse inspection.

VII. Special Notes

CyperOcean reserves the right to refuse returns for items that are used, installed, or have damaged/incomplete packaging.
Unauthorized Returns: Packages sent back without prior confirmation and a Return Label will not be processed.
This policy applies only to the original purchaser and is non-transferable.